Help Center
Find answers to the questions we hear most. For anything not covered here, reach us directly at casanverostore@gmail.com and we'll get back to you within one business day.
Shipping
Most orders leave our warehouse within 2-3 business days. See our Shipping + Delivery page for full details.
Returns
We offer a 30-day return window on unused items in original packaging. Visit our return policy to start a return.
Setup
Most products arrive ready to use out of the box. Connected devices, like our WiFi feeder and self-cleaning litter box, walk you through a quick app pairing step — details are on each product page.
Order Status
Sign in to your account to check order status and tracking at any time.